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Two Home Depot Canada associates at the garden centre

Merchant Assistant at The Home Depot in Toronto, ON  M3C 4H9

CANADA STORE SUPPORT CENTER
1 Concorde Gate
Toronto, ON  M3C 4H9

Req155080

Full Time

Corporate

Hybrid

Job Description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
 

The Merchant Assistant has responsibility for the tactical execution of the strategic category business plan. Review and collaborate with the Merchant, the 360 business team & vendor partners during product line reviews. Maintains and manages data accuracy as it relates to article listings, supplier base and marketing activity. Provide a high level of service to internal and external stakeholders.                                                                                                                                     

Key Responsibilities:                                                                                                                                      

  • Works closely with Merchant and the cross functional 360 business team, focused on implementing the business unit plan to attain category and corporate goals. 
  • Foster an effective team environment of knowledge sharing and collaboration. 
  • Develops and maintains effective relationships, while acting as the key point of contact between the Merchant and a variety of internal and external business partners to ensure the resolution of store and vendor issues, aligning with service level agreements 
  • Supports the departmental financial targets including sales, gross margin (profitability), and inventory for multiple multi-million dollar business categories. Supports decisions on assortment and pricing that will drive these 3 key metrics through coordination and execution. 
  • Maintains and executes retail pricing in alignment with business strategies, the pricing strategy and the clearance process 
  • Accountable for effective internal and external department specific communications and problem solving, utilizing the warehouse, My Apron and Canada Communications 
  • Performing administrative support for Sr. Merchants and Merchants, including scheduling meetings, coordination of reports and responding to correspondence, and provides intermediate functional support to Associate Merchants 
  • Coordination of special order programs including data validation, book creation, ongoing maintenance and communication between stakeholders (SSC, stores and vendors) 
  • Coordination of Supplier Partnership Meeting scheduling and financial contracts 
  • Responsible for article submissions & PIS forms to Advertising and Off Shelf; and downstream approvals of data and imagery accuracy. 
  • Identify process improvement opportunities and help facilitate solution with cross functional teams. 
  • Fundamental ability to have strong time management and organizational skills to prioritize work flow. 
  • Partners with cross functional team on best in class execution and risk identification on core and special programs 
     

Competencies:                                                                                                                                     

  • Action Oriented   
  • Manages Conflict   
  • Drives Engagement   
  • Collaborates   
  • Customer Focus   
  • Drives Results   
  • Communicates Effectively

Skills:                                                                                                                                    

  • Understanding of Consolidated Reset process 
  • Understanding of the implication of seasonal cycles 
  • Partnership with vendors to learn about products 
  • Marketplace Dynamics – understanding the role of new suppliers and products 
  • Knowledge of article site assortments based on region, store and POG size. 
  • Understanding of competitor practices and brands 
  • Understanding of the competition and how they affect the business 
  • Understanding of THD Strategies, Brand positioning, consumer segments, and differentiators 
  • Understanding of merchandising impacts on store metrics (labour; safety; sales; GM; inventory; and customer experience 
  • Excel Intermediate 
  • SAP Intermediate 
  • Word, PowerPoint Intermediate 
  • My Store Tools Intermediate 
  • Extracts and verifies data 
  • BI/DSS reporting capability 
  • Working knowledge of processes and procedures in Marketing, Finance, Forecast/Replenishment, Advertising, Operations, Visual and Merchandise Planning 
  • Facilitation of multiple projects at one time with each cross functional team 
  • Assist in Consolidated Reset process with Merchant and vendors 

                                                                                                                         

Direct Manager/Direct Reports:                                                                                                                                               

  • Reports to Sr Merchant/ Divisional Product Merchant

                                                                                                                                

Travel Requirements:                                                                                                                                     

  • None

                                                                                     

Physical Requirements:                                                                                                                                 

  • Sedentary

                                          

Hybrid Work:                                                                                                                                     

  • Flex                                                                                                                                        

Working Conditions:                                                                                                                                      

  • Office

                                                                                                                                               

Minimum Education:                                                                                                                                     

  • Not applicable

                                                                                                    

Minimum Years of Work Experience:                                                                                                         

  • Experience        

                                                                                                    

Minimum Leadership Experience:

  • Not applicable                                                            

Certifications:                                                                                                                                    

  • Not applicable

                                                                                                                                               

Other Requirements/Assets:                                                                                                                                       

  • Excel Intermediate
  • SAP Intermediate
  • Word, PowerPoint Intermediate


In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Our Core Values

Entrepreneurial Spirit

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Entrepreneurial Spirit

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Taking Care of Our People

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Respect For All People

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Doing The Right Thing

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Building Strong Relationships

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Giving Back

Excellent Customer Service

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Excellent Customer Service

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Creating Shareholder Value

Our Core Values

Entrepreneurial Spirit

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Entrepreneurial Spirit

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Taking Care of Our People

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Respect For All People

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Doing The Right Thing

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Building Strong Relationships

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Giving Back

Excellent Customer Service

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Excellent Customer Service

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Creating Shareholder Value

Awards & Recognition

The Home Depot Canada is recognized as one of Greater Toronto’s Top Employers in 2025.
The Home Depot Canada is recognized as one of Canada’s Best Employers For Recent Graduates in 2024.
The Home Depot Canada is recognized as one of Canada’s Best Diversity Employers in 2025.
The Home Depot Canada is recognized as one of Canada’s Greenest Employers in 2025.

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Introduce Yourself
We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates. Learn more

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