Sales Associate
Opportunities at The
Home Depot Canada

Featured Job

Sales Associate Role Overview

Sales Associates play a vital role in delivering fast, friendly, and knowledgeable service by proactively engaging with customers to understand their needs and provide tailored assistance. These associates are trained to greet and qualify customers, recommend appropriate merchandise, and confidently close sales within their designated departments. In addition to mastering their primary area, they are equipped to support adjacent departments, ensuring a seamless customer experience across the store. Working collaboratively with supervisors and fellow team members, Sales Associates contribute to a dynamic and supportive retail environment. Depending on the store’s layout, departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal, and Tool Rental.

Why Join The Home Depot Canada Family?

• Profit Sharing Bonuses
• Discounted Stock Purchase Plan
• On the Job Paid Training and Career Development
• Health and Dental Benefits
• Career Growth Opportunities
• Retirement Savings Plan & Paid Vacation Time

Major Tasks & Responsibilities:

• Ask open-ended questions about customers' projects to determine their needs and level of expertise
• Describe features and benefits of merchandise
• Explain the steps needed to complete projects and the products required
• Maintain the in-stock condition of assigned areas and ensure they are clean and safe
• Pick, organize and verify orders for delivery or pick-up
• Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up
• Some heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders

Preferred Qualifications:

• Ability to work a flexible schedule including evenings and weekends
• Experience in a fast-paced customer service environment
• Experience working in a sales-driven environment is an asset
• Excellent communication and reading skills
• Excellent decision-making ability and problem-solving skills
• Trade experience is an asset
• Proficiency with computers
• Detail oriented

Frequently Asked Questions:

• What is a Customer Service/Sales Associate’s job?
  Customer Service/Sales Associates greet and engage with customers to assist with their needs while also maintaining their designated aisles.
• Does the role require heavy lifting?
  Although not a primary part of the role, a Customer Service/Sales Associate may expect to lift some product.
• How much interaction does a Customer Service/Sales Associate have with customers?
  Customer Service/Sales Associates are expected to seek out customers to provide assistance, information, and a positive shopping experience.
• Is the work schedule consistent?
  Yes, a full-time Customer Service/Sales Associate has a consistent schedule that allows for planning time and activities outside of work. There are morning, afternoon, and evening shifts available, and schedules are given with ample notice for associates.
• Do I need Home Improvement experience for this role?
  While home improvement experience is welcome, we will provide associates with the appropriate training and resources for this role.