Lot Associate
Opportunities at The
Home Depot Canada

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Lot Associate Role Overview

Associates in Store Support positions are responsible for a variety of non-sales functions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these associates play a critical role in ensuring the highest level of customer satisfaction.

Lot Associates are responsible for providing excellent customer service. They are the first and last point of contact with customers. Their primary responsibilities are to load orders into Customer vehicles and maintain shopping carts outside the store. Lot associates spend the majority of their time outdoors working in all types of weather conditions.

Frequently Asked Questions:

• What is a Support Associate’s job?
  Specific positions may include: Office Associate, Order Fulfillment Associate, Customer Service Representative, and Associate Coordinator, but Lot Associates make up the majority of Support roles.
• Does the role require heavy lifting?
  Although not a primary part of the role, a Support Associate may expect to lift some product.
• How much interaction does a Support Associate have with customers?
  Direct customer or vendor interaction is sometimes required for these positions.
• Is the work schedule consistent?
  Yes, a full-time Support Associate has a consistent schedule that allows for planning time and activities outside of work. There are morning, afternoon, and evening shifts available, and schedules are given with ample notice for Associates.

Why Join the Home Depot Family? *

• Profit Sharing Bonuses
• Discounted Stock Purchase Plan
• On the Job Paid Training and Career Development
• Health and Dental Benefits
• Career Growth Opportunities
• Retirement Savings Plan & Paid Vacation Time

Major Tasks and Responsibilities:

• Approaching customers to determine if they need help loading product into vehicles
• Ensuring the parking lot and entrances are maintained and welcoming to customers, including maintaining shopping carts outside the store
• Acting as a spotter for equipment operators and ensuring that large orders are transported safely through the store and to customer’s vehicles
• Providing excellent customer service
• Ensuring that all safety precautions are taken when loading a vehicle
• Ensuring that the exits/loading areas are not blocked or cluttered
• Support work colleagues when needed
• Some Heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders
• Pick, organize and verify orders for delivery or pick-up
• Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up
• Candidates should be comfortable lifting merchandise to organize for customer pick up

Preferred Qualifications:

• Ability to work a flexible schedule including evenings and weekends
• Ability to lift up to 50lbs repetitively
• Excellent decision making ability and problem solving skills
• Detailed-oriented; able to work both independently and as part of a team
• Self-motivated to drive completion of tasks as quickly and accurately as possible
• Comfortable working in all types of weather conditions