Order Picker
Opportunities at The
Home Depot Canada

Featured Job

Order Picker Role Overview

Why Join The Home Depot Canada Family?

• Profit Sharing Bonuses
• Discounted Stock Purchase Plan
• Paid Training & Career Development
• Health & Dental Benefits
• Retirement Savings Plan & Paid Vacation
• Career Growth Opportunities
• 10% Shift premium – overnight roles

About the Role:

As an Order Picker at The Home Depot, you’ll play a key role in supporting our growing online business. You’ll be responsible for picking and organizing products for customer pick-up or delivery, helping ensure a smooth and timely experience. Your attention to detail and commitment to safety will directly impact customer satisfaction and operational success.

Position Responsibilities:

• Pick, organize and verify orders for delivery or pick-up
• Utilize appropriate lift truck equipment to prepare customer orders (training provided)
• Support customers at our service desk including answering questions, taking calls, operating the cash register, and processing returns
• Use computer terminals and/or Home Depot portable phone to check inventory, look-up orders, and notify customers when product is ready
• Plan ahead for future deliveries and streamline processes

Experience/Knowledge Required:

• Ability to work a flexible schedule including evenings and weekends
• Computer skills required to identify product and vendor information
• Previous forklift and/or lift truck experience is an asset but not required
• Time management and organizational skills
• Excellent communication, customer service and problem solving skills
• Ability to read delivery invoices is an asset
• Knowledge of and hands-on experience with store products is an asset
• Comfortable lifting merchandise to organize for customer pick-up

Frequently Asked Questions:

• What is an Order Fulfillment Associate’s (OFA’s) job?
  OFAs are primarily responsible for retrieving product from the shelves and setting it aside for customers who have ordered online in a designated area
• Does the role require heavy lifting?
  Yes, OFAs may be required to lift merchandise during the picking and organizing process.
• How much interaction does an OFA have with customers?
  While most of the role involves working away from customers, OFAs may occasionally assist customers with questions or service needs.
• Is the work schedule consistent?
  Yes, full-time OFAs have consistent schedules with morning, afternoon, and evening shifts available. Schedules are provided with ample notice.
• Do I need to know the location of all store items?
  No, you’ll be equipped with tools and resources to locate and retrieve merchandise. It’s also a great way to become familiar with store layout and products.