Career Opportunities
in Loss Prevention at The
Home Depot Canada

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What we do:

The Loss Prevention team at The Home Depot, is referred to as the Asset Protection (AP) team. This team is dedicated to preventing financial loss due to theft, fraud, and organized retail crime. They also ensure safety and environmental compliance in their assigned store(s).

The AP Team executes our company's strategies to combat internal and external theft and fraud, utilizing various tools to minimize losses. Integrity is a must; they support key AP and operational concerns, build partnerships with law enforcement, while staying focused on store-specific business goals. This is a plain-clothed/undercover position.

Responsibilities:

• Build relationships with district partners, store management, associates, other retail AP, and local law enforcement agencies.
• Training associates on loss prevention procedures to minimize shrinkage/product loss and protect company assets.
• Detect and apprehend individuals for shoplifting according to laws and company procedures and write & maintain detailed records/reports of the incidents.
• Camera monitoring: Regularly reviewing footage from security cameras to identify potential theft incidents and monitor store activity.
• Conduct internal investigations, according to laws and company procedures.
• Conduct Store audits and present results to store management.
• Ensure store safety and compliance with standards and policies.

Skills and Knowledge:

• Meet all training, certification, and licencing requirements.
• Ability to create awareness of theft, operational deficiencies, and physical security with store associates.
• Keen ability to monitor customer behavior, identify potential shoplifting activity, detect unusual patterns through visual surveillance, and strong de-escalation skills.
• Awareness of local laws regarding theft, shoplifting, and apprehension procedures.
• Effective communication and negotiation: Clear and concise reporting of incidents, interacting with store associates, customers, and law enforcement in a timely manner.
• Conducting basic investigations; gathering evidence, documenting incidents, and reporting findings.
• Strong work ethic and ability to work independently while making sound decisions
• Understanding and operating security systems like CCTV cameras, electronic article surveillance (EAS) tags, and door alarms.

Preferred Qualifications:

• 1+ year(s) experience in retail loss prevention
• Valid security guard or private investigator license
• Bilingual (French/English) is an asset

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