Role Overview
What we do:
The Loss Prevention team at The Home Depot, is referred to as the Asset Protection (AP) team. This team is dedicated to preventing financial loss due to theft, fraud, and organized retail crime. They also ensure safety and environmental compliance in their assigned store(s).
The AP Team executes our company's strategies to combat internal and external theft and fraud, utilizing various tools to minimize losses. Integrity is a must; they support key AP and operational concerns, build partnerships with law enforcement, while staying focused on store-specific business goals. This is a plain-clothed/undercover position.
Responsibilities:
- Build relationships with district partners, store management, associates, other retail AP, and local law enforcement agencies.
- Training associates on loss prevention procedures to minimize shrinkage/product loss and protect company assets.
- Detect and apprehend individuals for shoplifting according to laws and company procedures and write & maintain detailed records/reports of the incidents.
- Camera monitoring: Regularly reviewing footage from security cameras to identify potential theft incidents and monitor store activity.
- Conduct internal investigations, according to laws and company procedures.
- Conduct Store audits and present results to store management.
- Ensure store safety and compliance with standards and policies.
Skills and Knowledge:
- Meet all training, certification, and licencing requirements.
- Ability to create awareness of theft, operational deficiencies, and physical security with store associates.
- Keen ability to monitor customer behavior, identify potential shoplifting activity, detect unusual patterns through visual surveillance, and strong de-escalation skills.
- Awareness of local laws regarding theft, shoplifting, and apprehension procedures.
- Effective communication and negotiation: Clear and concise reporting of incidents, interacting with store associates, customers, and law enforcement in a timely manner.
- Conducting basic investigations; gathering evidence, documenting incidents, and reporting findings.
- Strong work ethic and ability to work independently while making sound decisions
- Understanding and operating security systems like CCTV cameras, electronic article surveillance (EAS) tags, and door alarms.
Preferred Qualifications:
- 1+ year(s) experience in retail loss prevention
- Valid security guard or private investigator license
- Bilingual (French/English) is an asset
Our Commitment To You
Competitive Pay
Tuition Reimbursement
Matching Donations
MEDICAL & DENTAL COVERAGE
What our Asset Protection Team has to say:
“Throughout the years of working at Home Depot, I’ve had the opportunity to grow from an hourly associate to Department Supervisor, Assistant Store Manager, Store Manager, and now to my current role as the Regional Asset Protection Manager for Eastern Canada. I’ve had the pleasure of working alongside dedicated asset protection associates who are focused on fostering strong relationships with law enforcement while creating a culture of safety awareness and mitigating shrink in our stores. Our hardworking asset protection associates not only support our stores but also their communities, ensuring that safety and security remain of utmost importance.”
Chris P.
Regional Asset Protection Manager
“I have worked with Home Depot as an Asset protection Specialist for 4 years. What drew me to Home Depot was their core values which have created a unique culture throughout the company. Their values are represented daily and proudly worn on everyone's orange aprons. The success sharing is an added bonus 2 times a year which is a great incentive, along with the extended health program that Home Depot provides. It's by far the best coverage I have had over the years. I have the privilege to do several training courses over the past couple of years which has set me up for a successful transition into other roles for the future. There is always something new to learn and my Direct Manager is always there to support me.”