SENIOR MANAGER SALES EXECUTION at The Home Depot in Toronto, ON  M3C 4H9

With a career at The Home Depot, you can be yourself and also be part of something bigger.
 

Position Purpose:

The Senior Manager, Sales Execution is responsible for driving the development and deployment of programs to ensure consistent store sales across the Division. Focus areas include service, store appearance, in-stock levels, process improvements, supply chain/logistics, and labour productivity enhancements. The incumbent identifies and addresses current or future business issues, develops improvement plans, and collaborates extensively with cross-functional leaders, including senior leadership, Regional Directors of Operations, District Managers, Vendors, and others.

Position Responsibilities:

• Plan and execute sales projects to enhance customer service and improve the bottom line.
• Ensure operational consistency and execution across all stores.
• Manage direct reports in the Sales Execution function and oversee strategic projects and process improvements.
• Develop and implement new and existing sales/service programs like Mystery Shops and VOC; evaluate their effectiveness.
• Create and deliver world-class reporting (e.g., Service Scorecard) to measure service improvements.
• Strategize and roll out Store Playbooks to enhance store outbound processes.
• Manage the Workload Management (WLM) system.
• Set goals and action steps for short-term and long-term success in processes and programs.
• Identify concerns in Sales Execution, present solutions, and ensure timely issue resolution.
• Collaborate with cross-functional leaders and external stakeholders critical to success.
• Mentor, lead, and provide insights to direct reports.
• Manage Sales Execution projects using metrics for success, training, and implementation timelines.
• Participate in strategic and operational planning to align projects with company goals.
• Solve complex organizational issues using strategic thinking.
• Prepare and present insights based on industry, competitive, and consumer data.
• Oversee budget preparation and financials.

Experience/Knowledge Required:

• Bachelor's degree or equivalent is an asset.
• Strong knowledge of store operations and financial analysis.
• Quantitative skills in statistics and data analysis.
• Excellent leadership and management abilities.
• Experience managing multiple projects and store demands.
• Proficiency in software tools and computer systems.
• Strong problem-solving and decision-making skills.
• Effective communication (written and oral) and presentation abilities.
• Ability to mentor and lead direct reports.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.