Head Cashier Full-Time - 7022 Sudbiury at The Home Depot in Sudbury, ON  P3B 4K5

Position Purpose: 

The front end is the last opportunity we have to thank our customers and show them we appreciate their business. The Head Cashier is accountable to ensure this occurs by carrying out the responsibilities listed in this description as well as holding the Front End associates accountable to effectively carry out their duties and responsibilities.

Position Responsibilities:

Overseeing work activity within his/her department, motivating the team to consistently demonstrate GET behaviours.

Driving awareness of current promotions by providing Front End associates with promotion locations so they can effectively direct customers , communicating store and Home Depot objectives to associates 

Training and supervising Cashiers (including cashiers in all remote cashier locations) and Lot Associates

Setting clear performance expectations as well as providing on the job feedback

Providing outstanding service to both external and internal Customers by ensuring efficient Front End and Remote Cashier operations

Handling customer complaints in a professional manner

Providing a safe working and shopping environment by following all safety policies & standards

Completing specified safety training, immediately correcting hazards ; unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers

Experience/Knowledge Required: 

Minimum time in position and in good standing

Ability to work a flexible schedule including evenings and weekends

Excellent communication skills and customer service skills 

Knowledge of all policies, procedures and duties related to customer transactions, cash handling, the service desk and lot

1 year of supervisory experience

Excellent decision making ability and problem solving skills