Business Process Lead – Order Fulfilment at The Home Depot in Toronto, ON  M3C 4H9

With a career at The Home Depot, you can be yourself and also be part of something bigger.
 

 
The Business Process Lead will support store processes designed to improve associate experience and sales driving activities for B2B customers within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, project management, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate & customer experience.
 
Position Responsibilities:

Strategy & Planning

• Listens to and gains knowledge of the B2B Home Depot customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
• Communicates strategy and priorities to in-store teams, cross functional partners & leadership to achieve team’s objectives and goals to stakeholders
• Develops and gains alignment on solutions using an agile approach with internal and external teams
• Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals

Delivery & Execution

• Helps formulate, test and refine assumptions through store feedback, data analysis and proof of concept projects
• Validates current processes, aligns stakeholders on future state processes and creates user stories or process maps with business stakeholders, UX and IT partners. 
• Identifies and shares benefits, issues, obstacles, dependencies, and value associated with in store projects and process enhancement
• Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
• Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
• Develops and rolls-out store playbooks, guides and best practices to drive sales

 

People 

• Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments 
• Advocates for the customers and associates by providing insight on sales driving activities
• Communicates effectively with cross functional teams and stakeholders
• Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps 
• Is the subject matter expert for interconnected store experience within the Canadian division

 
Competencies Required

Collaborates
Drives Results
Action Oriented
Customer Focus

Builds relationships
Communicates Effectively
Ensures Accountability
Financial Acumen
Optimize Work Process
Manages Complexity

Experience/Knowledge Required: 
 

• Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
• Flexible work shifts and travel as necessary
• Excellent computer skills with proficiency in Microsoft Power Point, Excel, Access, and Visio
• Bilingual (English/French) an asset
• Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
• Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
• Excellent communication skills with the ability to work effectively with people at all levels
• Strong work ethic and sense of responsibility and confidentiality
• Strong project management skills, ability to successfully manage multiple tasks at any given point
• Real estate, construction or retail experience are an asset
• Experience in strategy planning, execution or operations are an asset

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.