With a career at The Home Depot, you can be yourself and also be part of something bigger.
 

Position Overview:         

The User Experience (UX) Lead is responsible for attracting, retaining, and developing top talent focused on designing intuitive, quality products through collaboration with end users, Product and Technology teams. The User Experience Lead works closely with teams of designers, strategists and writers to support workshops and presentations, communicate and present across all levels of the organization, and support cross-functional product teams.                                             

Additionally, the UX Lead plays a pivotal role in shaping the overall user experience strategy, ensuring alignment with business goals and user needs. They are also tasked with staying abreast of industry trends and best practices to continuously enhance the user experience. By fostering a culture of innovation and user-centric design, the UX Lead helps drive the creation of products that, not only meet, but exceed user expectations.  

Key Responsibilities:      

30% Strategy & Planning:

• Gains a deep understanding of customer and associate needs, and uses that knowledge to design products that provide an unparalleled shopping experience
• Aligns user experience efforts across products and projects
• Communicates with key user and operational groups to understand business needs
• Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
• Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners

40% Delivery & Execution:

• Provides guidance on strategy and design of products while keeping in mind dependencies and integration with other products across the organization
• Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities
• Receives and prioritizes incoming requests from business partners and stakeholders
• Ensure timely completion of deliverables while maintaining high quality standards
• Guides the analysis of user experience data and provides recommendations to address business needs
• Guides the creation of designs such that information is easy to find, consume and understand
• Guides the communication of ideas and designs to end users and product team members

30% People:

• Provides leadership, mentoring, and coaching to team members
• Attracts, retains, and develops top talent
• Conducts annual and quarterly reviews, reviewing individual development plans and providing performance feedback on a regular basis
• Fosters collaboration with team members (Technology, Product Management, etc.) to drive value and identify and resolve impediments
• Acts as a proponent of UX practices
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Participates in and contributes to learning activities

Competencies:                                                                                                                                        

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Manages Ambiguity: Operating effectively, even when things are uncertain, or the way forward is not clear
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations                                                                                                                                         

Skills:                                                                                                                                           

• Strong analytical, influential, interpersonal skills
• Organizational skills
• Problem-solving and critical thinking skills
• Data Analysis
• Project and change management                                                                                                                                                    

Direct Manager/Direct Reports:                                                                                                                                                     

• Typically reports to Manager, UX
• UX designers, strategists and writer may report into this role

Travel Requirements:                                                                                                                                            

• Travel to Toronto Store Support Centre location 3x per week
• Additional minimal travel as required

Physical Requirements:                                                                                                                                        

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.                                   

Hybrid Work:                                                                                                                                           

• Location Flex                                                                                                                                            

Working Conditions:                                                                                                                                            

• Working in an office setting: computer work, camera on virtual meetings, attending meetings in-person

Minimum Education:                                                                                                                                           

• University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience:                                                                                                              

• 5+ years experience in UX

Minimum Leadership Experience:

• Previous leadership experience an asset                                                                           

Certifications:                                                                                                                                          

• None

Other Requirements/Assets:                                                                                                                                             

• Experience with Miro and Figma are an asset