This is a front-line leadership role leading a department of hourly warehouse associates on a given shift.

Shift: Friday - Sunday 4 pm - 4:30 am

Position Purpose:

The Operations Department Manager is responsible for providing effective front-line leadership and direction for all day-to-operations within their department of responsibility.
The SFC Distribution Centre is a fast pace, high volume, complex operation requiring attention to detail in the areas of daily planning, goal setting, communication, and monitoring progress.
The Operations Department Manager is responsible for building a high performance work culture that consistently drives results, delivers exceptional customer service, while promoting a safe working environment.

Position Responsibilities:

• Leads and manages the team to achieve the key performance measures and objectives for the site.
• Develops the daily/ weekly work plan and assigns job tasks in a fair and consistent manner.
• Sets daily goals, monitors progress and makes required adjustments on the fly.
• Provides ongoing coaching and training to associates and administers corrective action as per the company policies & standard operating procedures (SOP’s).
• Ensures Associates have the required tools and equipment necessary to perform their jobs successfully.
• Provides constant feedback to DC associates through the formal review process as well as directs daily communication.
• Responds to and resolves customer issues in a timely manner
• Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
• Maintains a “great place to work” environment by creating an employee-centered work place that demonstrates care and concern for all Associates.
• Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures.
• Monitors and reinforces safety and shrink prevention to all associates
• Leads and manages functional areas and shifts as assigned
• Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example; models the desired values of The Home Depot.
• Champions and creates a customer-focused environment in which excellent service is provided to all Customers. Builds trusting relationships with customers and removes departmental barriers that impede results.
• Reacts quickly and appropriately to problems and engages in joint problem-solving across departmental boundaries; follows-up in a timely manner to ensure issues are addressed to the customer’s satisfaction
• Inspires and influences others by openly sharing information; communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback.
• Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the success of the organization; uses this knowledge to make effective decisions.
• Enforces safety policies and procedures; is a safety role model; holds associates to a high safety standard.

Knowledge/Experience Required:

• Must meet minimum time-in-position (1 year) and performance management code requirements (M+)
• Bachelor’s degree or college diploma in Operations Management, Business or Supply Chain Management preferred.
• Minimum 3 years supervisory/ leadership experience in a distribution operation preferred.
• PLog or CITT designation would be an asset.
• Experience managing within a mechanized/ automated distribution center with multiple pick-pack processes is a definite asset.
• Experience with SAP ERP or Manhattan WMS a definite asset.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and working knowledge of Access and Project Management.
• Ability to work flexible shifts and hours including weekends and holidays