Position Purpose:

The Business Process Lead will support strategic projects and tactical activities related to continuous improvement and maintenance of key processes for retail workforce management and workforce analytics within the Canadian division. The successful candidate will demonstrate competency in business analysis, product management, problem solving, project management, process mapping and managing stakeholder expectations. The candidate will be required to coordinate with internal and external partners to analyze business needs and provide insights and recommendation on process improvement opportunities and industry trends in retail operations.



Position Responsibilities:

• Lead and implement broad-scale workforce projects – develop and maintain project management materials (scoping document, project milestones, work breakdown structures, status reports, project dashboards, etc..) and collaborate with stakeholders to drive project delivery
• Lead stakeholder meetings and communicates strategy and priorities to achieve team’s objectives and goals to stakeholders
• Collaborate with internal / external stakeholder to develop IT solutions using best in class technologies and manage key phases of the project management lifecycle (e.g., design, UAT, pilot launch) Develops and gains alignment on solutions using an agile approach with internal & external IT teams

• Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners
• Simplify complex concepts by creating effective visualizations that drive insights and recommendations to influence business partners
• Create compelling and interactive dashboards using data visualization tools such as Tableau to track KPIs
• Designs and builds automated data flows from different systems to support key operational processes and drive insights
• Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
• Creates new and supplemental reporting methods to aid management in proactive problem solving

• Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments

Experience/Knowledge Required:

• Background in either Industrial Engineering, Business, Math, Computer Science or similar
• Demonstrated ability to lead full lifecycle product development in an agile environment
• Excellent computer skills with proficiency in Microsoft Excel, Access, Visio, JIRA and Power Point,
• Proficiency using SQL to query large databases and build and maintain ETL processes
• Demonstrated ability to tackle business problems that are ambiguous in nature by applying a comprehensive problem-solving approach
• Strong project management skills, with the ability to successfully manage multiple tasks at any given point
• Self-starter, efficient, organized, and able to produce high quality work under pressure and in a timely fashion
• Must be comfortable operating independently and marshaling resources to get things done
• Strong communication skills and must be comfortable presenting to senior leadership
• Strong work ethic and sense of responsibility and confidentiality
• Bilingual (English/French) an asset