With a career at The Home Depot, you can be yourself and also be part of something bigger.
 

Position Overview:
Department Leads (DLs) support the operations of merchandising departments. DLs are typically assigned to a specific department based on seasonality and needs of the business (eg. D28 during spring and early summer). DLs work with the Assistant Store Manager and Department Supervisor to provide a better associate experience and ensure outstanding service to customers. DLs are responsible for helping customers, in-aisle tasking and recovery activities, and assisting with associate support, training, and task delegation, as directed by the DS and ASM. DLs should be lift equipment certified and operate equipment such as forklifts and order pickers. DLs are responsible for providing a safe working and shopping environment by following all safety policies and standards.

Key Responsibilities:
Deliver Excellent Customer Service

• Greet, engage and thank (GET) all customers 
• Connect associates to customers and provide on the job feedback to associate about customer service
• Be a product knowledge expert, instill trust, and build relationships with customers 
• Walk department for holes and pack down visual outs; request on-hand adjustments as needed 
• Resolve customer complaints or involve the appropriate manager to ensure customer satisfaction 

Drives Sales

• Drive event execution, department standards, on-shelf availability, and store appearance standards 
• Work with leadership team to perform higher level tasking (i.e., ordering, vendor management, SmartList tasks, creating watering schedules, receiving outdoor trucks)
• Partner with leaders to ensure proper unloading, packout and pack up of product with the use of lift equipment such as forklifts 
• Partner with leaders to delegate SmartList tasking 
• Communicate with MET supervisor and vendor representatives about upcoming events, projects, and opportunities 
• Ensure high velocity articles are well organized and packed down

Support a positive and productive work environment

• In partnership with DS, assist with assigning work to associates 
• Work with managers and DS to complete all activities as assigned 
• In partnership with DS assist with associate training 

Maintains Safety and Security

• Adhere to major and minor work rule policies. Follow all Safety and Hazmat procedures, Safety Takes Everyone guidelines, Standards of Performance, Standard Operating Procedures and Merchandise Protection Standards appropriately 
• Maintain a safe working environment and a clean and organized work area 
• Report when repairs need to be made to equipment 
• Immediately report and correct any unsafe situations

Competencies:

• Communicates Effectively
• Customer Focus
• Drives Engagement
• Drives Results

Skills:

• Customer Service: Greet and engage with all customers, ensuring a positive experience and addressing inquiries.
• Product Knowledge Expertise: Maintain in-depth knowledge of products to build customer trust and foster long-term relationships.
• Store Standards: Drive execution of store events, uphold department standards, and ensure on-shelf availability.

Direct Manager/Direct Reports:

• Department Supervisor/No Direct Reports

Travel Requirements:

• No travel requirements 

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Hybrid Work:

• Location Dependent

Working Conditions:

• Responding to public address system announcements and myConnect calls 
• Moving around the store and communication with associates and customers 
• Operating a computer 
• Climbing ladders up to the height of 12-16 feet to obtain or stock merchandise 
• Ability to read and understand packaging, UPC Labels, shipping documents and safety guidelines 
• Must be 18 years of age 
• Must be willing to be lift equipment certified and operate lift equipment as needed

Minimum Education:

• High School Diploma or equivalent

Minimum Years of Work Experience:

• 1 year Retail or Trade experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements /Assets:

• Ability to work a flexible schedule (including evenings & weekends)