Superviseur services aux entrepreneurs Job At The Home Depot in St. Jean Sur Richelieu, QC J3A 1V1
Superviseur services aux entrepreneurs
850 Douglas Street, St. Jean Sur Richelieu, QC J3A 1V1
Req125223 Full Time Retail Store
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Pro / Tool Rental Department Supervisors customarily works a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions; a Department Supervisor must be able to perform the following tasks.
Pro / Tool Rental Department Supervisors customarily works a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions; a Department Supervisor must be able to perform the following tasks.
Position Responsibilities:
We're looking for the type of associates who can tap into their inner orange by:
- Training new Associates, delegate projects and duties
- Supporting training of Associates on all policies and procedures
- Training, coaching and developing Associates’ customer service skills within department of responsibility Providing Associates with the coaching, guidance and encouragement needed to succeed and to take on higher levels of responsibility within store
- Leading by example to promote positive Associate morale and good customer service
- Building relationships with the Pro customers; spend time at the desk and designate time in the aisle prospecting.
- Training and inform store associates about the Pro initiative to encourage and reinforce total store involvement
- Acquiring knowledge in product knowledge (PK) areas; conducting PK classes
- Reviewing and reconcile reports on a daily, weekly and monthly basis . Conduct information meetings for Associates and/or Customers
- Efficiently manage the overall operations and/or inventory of the department
- Striving to meet goals – sales, quotes, credit accounts
- Working with team to deliver sales presentations to potential customers outside the store (ie: work site visits) at the discretion of the ASM and/or SM
- Focusing with team on developing one-on-one relationships with PRO and tool rental customers in order to anticipate trends, drive sales and respond to customer needs
Experience/Knowledge Required:
The kind of orange we’re looking for will possess:
- Must fulfill Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
- Ability to work a flexible schedule including evenings and weekends
- Excellent communication skills and customer service skills
- Knowledge of all policies, procedures and duties related to customer service
- Excellent decision making ability and problem solving skills
Not ready to apply? Save for later
The Home Depot Canada is committed to equity in access to employment and is a diverse and inclusive workplace. We encourage applications from racialized persons, women, Indigenous peoples, persons with disabilities, 2SLGBTQIA+ and Gender Diverse persons, neurodiverse individuals and others who may contribute to the further diversification of ideas.
If you require accommodation during the recruitment process, please contact accessibility_Canada@homedepot.com.
Accommodation will be provided in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs. Applicants need to make their needs known in advance. Please contact the talent acquisition professional you are corresponding with or Accessibility_Canada@homedepot.com
