With a career at The Home Depot, you can be yourself and also be part of something bigger.
 
Position Overview:
Department Leads (DLs) support the operations of merchandising departments. DLs are typically assigned to a specific department based on seasonality and needs of the business (eg. D28 during spring and early summer). DLs work with the Assistant Store Manager and Department Supervisor to provide a better associate experience and ensure outstanding service to customers. DLs are responsible for helping customers, in-aisle tasking and recovery activities, and assisting with associate support, training, and task delegation, as directed by the DS and ASM. DLs should be lift equipment certified and operate equipment such as forklifts and order pickers. DLs are responsible for providing a safe working and shopping environment by following all safety policies and standards.

Key Responsibilities:
Deliver Excellent Customer Service
Greet, engage and thank (GET) all customers 
Connect associates to customers and provide on the job feedback to associate about customer service
Be a product knowledge expert, instill trust, and build relationships with customers 
Walk department for holes and pack down visual outs; request on-hand adjustments as needed 
Resolve customer complaints or involve the appropriate manager to ensure customer satisfaction 

Drives Sales
Drive event execution, department standards, on-shelf availability, and store appearance standards 
Work with leadership team to perform higher level tasking (i.e., ordering, vendor management, SmartList tasks, creating watering schedules, receiving outdoor trucks)
Partner with leaders to ensure proper unloading, packout and pack up of product with the use of lift equipment such as forklifts 
Partner with leaders to delegate SmartList tasking 
Communicate with MET supervisor and vendor representatives about upcoming events, projects, and opportunities 
Ensure high velocity articles are well organized and packed down

Support a positive and productive work environment
In partnership with DS, assist with assigning work to associates 
Work with managers and DS to complete all activities as assigned 
In partnership with DS assist with associate training 

Maintains Safety and Security
Adhere to major and minor work rule policies. Follow all Safety and Hazmat procedures, Safety Takes Everyone guidelines, Standards of Performance, Standard Operating Procedures and Merchandise Protection Standards appropriately 
Maintain a safe working environment and a clean and organized work area 
Report when repairs need to be made to equipment 
Immediately report and correct any unsafe situations

Competencies:
Communicates Effectively
Customer Focus
Drives Engagement
Drives Results

Skills:
Customer Service: Greet and engage with all customers, ensuring a positive experience and addressing inquiries.
Product Knowledge Expertise: Maintain in-depth knowledge of products to build customer trust and foster long-term relationships.
Store Standards: Drive execution of store events, uphold department standards, and ensure on-shelf availability.

Direct Manager/Direct Reports:
Department Supervisor/No Direct Reports

Travel Requirements:
No travel requirements 

Physical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Hybrid Work:
Location Dependent

Working Conditions:
Responding to public address system announcements and myConnect calls 
Moving around the store and communication with associates and customers 
Operating a computer 
Climbing ladders up to the height of 12-16 feet to obtain or stock merchandise 
Ability to read and understand packaging, UPC Labels, shipping documents and safety guidelines 
Must be 18 years of age 
Must be willing to be lift equipment certified and operate lift equipment as needed

Minimum Education:
High School Diploma or equivalent

Minimum Years of Work Experience:
1 year Retail or Trade experience an asset

Minimum Leadership Experience:
NA

Certifications:
NA

Other Requirements /Assets:
Ability to work a flexible schedule (including evenings & weekends)