Senior Manager, Technology - AI Infrastructure, Analytics and Customer Data at The Home Depot in Toronto, ON  M3C 4H9

Title: Senior Manager, Technology - AI Infrastructure,  Analytics and Customer Data 

Position Overview: As a Sr. Manager Technology, you will contribute to the products we create, help grow the next generation of talent, and help shape the technology strategy of the enterprise. This position oversees and directs several management teams of associates in the development, implementation and ongoing support of Home Depot’s existing and new Analytics, AI, and CRM platforms.. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.  

The Senior Manager, will support and drive the implementation of the AI Data Strategy, and advanced analytics operations at Home Depot. Responsibilities include development of data infrastructure to support AI use cases across the organization and working with cross-functional partners to create data marts that serve multiple stakeholders. This individual is also responsible for leading and managing development and ongoing support for CRM and Customer Commons (platform for identification of customer golden record). 

As part of a high-energy, diverse, fast-paced, and innovative culture, the Sr. Manager, will be expected to engage with our business partners to identify data-driven opportunities and map business problems to data needs and AI solutions; develop a roadmap that spans and informs all areas of the business from product innovation to customer success; and guide and inspire the teams in best practices, and evangelize strategic use of data throughout the organization. 

Key Responsibilities:  

AI Infrastructure,  Analytics and Customer Data Requirements: 

• The role requires critical thought leadership focused on developing analytical processes, tools, and strategy and data infrastructure 

• Establishes short and long range capital estimates, plans and executes projects in a timely and fiscally responsible manner with utmost customer satisfaction. 

• Oversee transformation of data infrastructure (SAP and non-SAP data)  

• Manage the data engineering team that ensures best practices for data governance, security, and scalability data quality, governance and consistency for advanced analytics and AI modeling  

• Partner with cross-functional business leaders to demystify AI capabilities, identify high-value use cases, and drive enterprise-wide AI adoption and change management. 

• Ensure AI solutions comply with ethical standards and regulatory requirements 

• Monitor and evaluate the performance of AI systems, making improvements as needed 

• Spearhead initiatives to streamline the transition of AI and analytics projects from development to production, ensuring robust infrastructure and operational efficiency 

• Manage and lead unification of customer data under Customer Commons platform 

• Manage CRM platform responsible for identification of Pro customers and managing leads 

Strategy & Planning: 
• Works and negotiates with partners on the staffing of Technology positions on the teams 
• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner 
• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives 
• Thought Leadership- Evaluates new technologies for adoption across the enterprise 
• Helps to identify and demonstrate emerging technologies for adoption by product teams 
• Build and maintain capital financial plan for delivery teams 
 
Delivery & Execution: 
• Collaborates and partner with other teams (UX, Technology, and product management) to create secure, reliable, scalable software solutions 
• Works with vendors and partners for the successful implementation of applications and platforms 
• Supporting creation of meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively 
• Participates in and leads review board sessions to drive consistency across the enterprise 
• Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics 
• Communicate status of activities with the Senior Mgmt, business partners, peers and end users. 
 
Support & Enablement: 
• Resolve field questions from Business stakeholders, Technology team members, product teams, or support teams 
• Acts as an escalation point for the team supported 
 
People Leadership: 
• Provides leadership, mentoring, and coaching to Managers, Scrum Masters, Architects and other

Technology associates 
• Empowers technology leaders to drive performance and delivery excellence while upholding  and role-modeling The Home Depot’s core values and culture.                                                                                                                                                 
• Leads structured purpose-driven 1:1 engagement with team members to foster alignment, provide personalized coaching, and support professional growth. 
• Owns and drives the performance management process, including conducting regular PACE reviews and collaboratively developing individualized development plans that align with both associate aspirations and organizational objectives.  
• Drives team engagement and morale through recognition of contributions, celebration of living our values, and  creating space for growth, trust, and shared success 
• Ensure  Managers engage with their team and complete all necessary people leader responsibilities 
• Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests 
• Acts as a proponent of modern software development practices 
• Guides team members in strategy, alignment, analysis, and execution tasks within and across Cross functional teams 
• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) 
• Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems"  

Competencies:  
• DEVELOPS TALENT 
• DECISION QUALITY 
• PLANS AND ALIGNS 
• ENSURE ACCOUNTABILITY 
• DRIVES ENGAGEMENT 
• BUILD EFFECTIVE TEAMS  
• COMMUNICATES EFFECTIVELY 
• DRIVE RESULTS                   

• COLLABORATES  

Skills:  
• Excellent organizational and large-scale projects/program management skills. 
• Excellent people leadership and management skills.  
• Excellent communication skills, including, presentation, facilitation and writing skills. 
• Excellent stakeholders and vendor management skills. 
• Strong business and financial analysis skills 
• Possess a high-level understanding of the Generative AI landscape and modern enterprise architectures (e.g., RAG, Agentic workflows) to guide the team in designing scalable, context-aware, and secure solutions. 

• Oversee Data engineering: designing and maintaining scalable data pipelines and ETL processes  

• Technical skills: proficiency in SQL, Python, Google BigQuery; familiarity with cloud platforms(GCP) 

• Experience with the systematic capture and aggregation of large data sets; Hands-on experience with cloud-based data services and tools( Google Cloud), including data lakes, data pipelines, and real-time data processing 

• Experience with project delivery for large, cross-functional projects with large-scale systems of world-class availability, scalability, and performance requirements. 
• Experience in operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership. 
• Experience with managing multiple large cross functional programs 
• Experience with translating high level strategy to tactical execution 
• Proficient in hiring, managing and growing team members in a professional setting 
• Proficient in prioritizing and balancing workloads across multiple teams 
• Proficient in conducting regular performance evaluations and provide feedback.  

Direct Manager/Direct Reports:  
• Reports to Director Technology 
• Responsible for leadership of Manager Technology, Architects, and other Technology Individual contributor roles report to this position"  

Minimum Education:  
• A bachelor’s degree in computer science or equivalent work experience. 
 
Minimum Years of Work Experience:  
• 10-12 Years of Relevant Work Experience. "  

Minimum Leadership Experience:  
5-7 years in Managerial experience handling large scale projects/ demonstrated program delivery skills.