Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:
Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer

• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department

• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise

• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Drives Sales

• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need

• Educate customers about the whole project

• Using empowerment program when necessary to satisfy customers

• Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments

• Proactively seek knowledge on all products and services

Maintains Safety and Security

• Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies:

• Communicates Effectively

• Customer Focus

Skills:

• Interpersonal Skills

Direct Manager/Direct Reports:

• Department Supervisor

Travel Requirements:

• No travel requirements

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends

• Warehouse environment that can be dusty and noisy

• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:

• High School Diploma or equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA