Summary:

As a Field Service Professional you will maintain a variety of light industrial equipment found in retail locations and manufacturing facilities, such as paint shakers, carpet carousels, checkout stand, blind cutting machines, shopping carts, and lifts. You must be a self-starter, eager to “hit the road" and derive great satisfaction in getting customer’s equipment up and running. Generally provide maintenance and repairs in various locations within a 1.5 hour radius of your home. The hours for this position are based on customers maintenance needs and will vary.

Primary responsibilities:

• Be customer-focused, strive to delight the customer

• Be available and accessible by phone and computer daily as required
• Maintain, trouble-shoot and service light industrial equipment both mechanically and electrically
• Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly
• Test each system after service/repair is complete to ensure the system is functioning properly
• Perform proper inspection of customer system to prevent future issues
• Explain each service and repair performed to customers
• Use sound judgment to deal with and eliminate safety related issues
• Provide detailed and clear service reports, turning them in daily
• Read mechanical, hydraulic, pneumatic and electrical schematics as required
• Use computer applications for word processing, modify excel spreadsheets, inventory control and reporting
• Provide daily reports and communicate regularly with store managers, District Managers and home office personnel
• Make phone calls and processing paperwork in accordance with CPES policies and procedures