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Two Home Depot Canada associates at the garden centre

CLIENT SUCCESS SPECIALIST RM CAN at The Home Depot in Toronto, ON  M3C 4H9

CANADA STORE SUPPORT CENTER
1 Concorde Gate
Toronto, ON  M3C 4H9

Req170564

Full Time

Existing Vacancy

Corporate

$65,000 - $95,000

Hybrid

Job Description

Pay Range: $65,000 - $95,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Overview

This is a unique opportunity to join the Home Depot’s media team and help to shape the next decade of shopper marketing. We are looking for a Client Strategy Strategist to support the Orange Apron Media (OAM) team by developing and delivering onsite and offsite campaigns using various platforms and tools. In partnership with OAM leadership team, you will help the supplier community achieve their desired campaign goals through continuous optimization and reporting. Additionally, you will play a critical role in the development and implementation of retail media programs and will ensure that campaigns are pacing correctly. The ideal candidate is a key stakeholder in delivering and growing the OAM sales targets and is comfortable having face-to-face client interactions.                                                                                                                  

Key Responsibilities:                                                                                                                                                     

65% Campaign Management & Execution

  • Partner with Sr. Account Specialists and vendors to get assets and build campaigns in Orange Access
  • Review campaign data to look for optimization opportunities or critical issues
  • Launch, manage and track vendor campaigns; spend portfolio budgets to 95%+ completion
  • Launch event campaigns and work with marketing on using lock-ups and approved copy and promo messaging
  • Work with production on adjusting and improving creative
  • Optimize campaigns based on traffic, awareness or conversion as needed to meet or exceed client expectations
  • Have a 95% success rate with launching campaigns on time

20% Planning and Aligning

  • Collaborate and partner with Lead Media Planner and Sr. Account Specialists on vendor goals and blocking charts
  • Follow and improve any part of the campaign build process and utilize the workback schedule
  • Create a plan for any underspend and collaborate with Sr. Account Specialist and Lead Media Planner to align with vendor

15% Platform Expertise

  • Understand how to leverage Orange Access to its maximum potential to achieve vendor goals
  • Embrace and implement new ad platform capabilities
  • Work with data to gain deeper understanding of which tactics and audiences work well with different categories and vendors
  • Test new ad types within Pinterest or YouTube with key vendors to drive more effective campaigns

Competencies:                                                                                                                                                

  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Drives Results
  • Ensures Accountability
  • Plans & Aligns                                                                                                                                                   

Skills:                                                                                                                                                   

  • Account Management
  • Data & Insight Driven
  • Project Management
  • Organizational skills
  • Problem-solving and critical thinking skills
  • Ad Platform expertise

                                                                                                                                       

Direct Manager/Direct Reports:                                                                                                                                                               

  • Reports to Ad Ops Manager

                                                                                                                                               

Travel Requirements:                                                                                                                                                   

  • Limited

                                                                                               

Physical Requirements:                                                                                                                                               

  • Extended sitting

                                               

Working Conditions:                                                                                                                                                     

  • Working in an office setting: computer work, camera on virtual meetings, taking support calls

                                                                                                                                                               

Minimum Education:                                                                                                                                                    

  • University/College degree in a related area of study, or equivalent experience

                                                                                                               

Minimum Years of Work Experience:                                                                                                                     

  • 2 years+              

                                                                                                               

Minimum Leadership Experience:

  • None                                                                                    

Certifications:                                                                                                                                                  

  • None

                                                                                                                                                               

Other Requirements/Assets:                                                                                                                                                     

  • Prior experience in ad platforms (Facebook, Google Ads, Amazon Ads, etc.)
  • Agency experience is an asset
  • Positive attitude, naturally curious
  • Comfortable operating in a fast-paced environment (organized & gritty)  

This role is in the office - Monday to Friday (1 Concorde Gate, North York)


In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Our Core Values

Entrepreneurial Spirit

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Entrepreneurial Spirit

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Taking Care of Our People

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Respect For All People

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Doing The Right Thing

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Building Strong Relationships

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Giving Back

Excellent Customer Service

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Excellent Customer Service

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Creating Shareholder Value

Our Core Values

Entrepreneurial Spirit

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Entrepreneurial Spirit

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Taking Care of Our People

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Respect For All People

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Doing The Right Thing

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Building Strong Relationships

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Giving Back

Excellent Customer Service

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Excellent Customer Service

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Creating Shareholder Value

Awards & Recognition

The Home Depot Canada is recognized as one of Greater Toronto’s Top Employers in 2025.
The Home Depot Canada is recognized as one of Canada’s Best Employers For Recent Graduates in 2024.
The Home Depot Canada is recognized as one of Canada’s Best Diversity Employers in 2025.
The Home Depot Canada is recognized as one of Canada’s Greenest Employers in 2025.

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Introduce Yourself
We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates. Learn more

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