CLIENT SUCCESS SPECIALIST RM CAN at The Home Depot in Toronto, ON  M3C 4H9

Pay Range: $65,000 - $95,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Overview

This is a unique opportunity to join the Home Depot’s media team and help to shape the next decade of shopper marketing. We are looking for a Client Strategy Strategist to support the Orange Apron Media (OAM) team by developing and delivering onsite and offsite campaigns using various platforms and tools. In partnership with OAM leadership team, you will help the supplier community achieve their desired campaign goals through continuous optimization and reporting. Additionally, you will play a critical role in the development and implementation of retail media programs and will ensure that campaigns are pacing correctly. The ideal candidate is a key stakeholder in delivering and growing the OAM sales targets and is comfortable having face-to-face client interactions.                                                                                                                  

Key Responsibilities:                                                                                                                                                     

65% Campaign Management & Execution

• Partner with Sr. Account Specialists and vendors to get assets and build campaigns in Orange Access
• Review campaign data to look for optimization opportunities or critical issues
• Launch, manage and track vendor campaigns; spend portfolio budgets to 95%+ completion
• Launch event campaigns and work with marketing on using lock-ups and approved copy and promo messaging
• Work with production on adjusting and improving creative
• Optimize campaigns based on traffic, awareness or conversion as needed to meet or exceed client expectations
• Have a 95% success rate with launching campaigns on time

20% Planning and Aligning

• Collaborate and partner with Lead Media Planner and Sr. Account Specialists on vendor goals and blocking charts
• Follow and improve any part of the campaign build process and utilize the workback schedule
• Create a plan for any underspend and collaborate with Sr. Account Specialist and Lead Media Planner to align with vendor

15% Platform Expertise

• Understand how to leverage Orange Access to its maximum potential to achieve vendor goals
• Embrace and implement new ad platform capabilities
• Work with data to gain deeper understanding of which tactics and audiences work well with different categories and vendors
• Test new ad types within Pinterest or YouTube with key vendors to drive more effective campaigns

Competencies:                                                                                                                                                

• Action Oriented
• Collaborates
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Plans & Aligns                                                                                                                                                   

Skills:                                                                                                                                                   

• Account Management
• Data & Insight Driven
• Project Management
• Organizational skills
• Problem-solving and critical thinking skills
• Ad Platform expertise

                                                                                                                                       

Direct Manager/Direct Reports:                                                                                                                                                               

• Reports to Ad Ops Manager

                                                                                                                                               

Travel Requirements:                                                                                                                                                   

• Limited

                                                                                               

Physical Requirements:                                                                                                                                               

• Extended sitting

                                               

Working Conditions:                                                                                                                                                     

• Working in an office setting: computer work, camera on virtual meetings, taking support calls

                                                                                                                                                               

Minimum Education:                                                                                                                                                    

• University/College degree in a related area of study, or equivalent experience

                                                                                                               

Minimum Years of Work Experience:                                                                                                                     

• 2 years+              

                                                                                                               

Minimum Leadership Experience:

• None                                                                                    

Certifications:                                                                                                                                                  

• None

                                                                                                                                                               

Other Requirements/Assets:                                                                                                                                                     

• Prior experience in ad platforms (Facebook, Google Ads, Amazon Ads, etc.)
• Agency experience is an asset
• Positive attitude, naturally curious
• Comfortable operating in a fast-paced environment (organized & gritty)  

This role is in the office - Monday to Friday (1 Concorde Gate, North York)

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.