Business Process Lead, Asset Protection Operations at The Home Depot in Toronto, ON  M3C 4H9

Title: Business Process Lead, Asset Protection 

Position Overview: 

The Business Process Lead, Asset Protection, leverages expertise in process improvement, superior communication skills, and high-level quantitative skills to reduce shrink through actionable data-driven decisions. As a strong and effective communicator, Business Process Lead, Asset Protection translates technical nuances into an accessible shared language to drive organizational alignment. 

Key Responsibilities: 

Strategic Operational Integration 

• Seamlessly integrate Asset Protection protocols into front end, back end, and sales-driving operations to minimize risk. 

• Partnering with cross-functional partners to ensure AP strategies support overall business goals and customer service standards.  

Process Improvement and Project Management 

• Lead the creation, implementation, and continuous improvement of operational processes focused on overall loss prevention and efficiency.  

• Act as the primary lead for change management ensuring new AP technologies and workflows are adopted without friction.  

• Oversee relationships with third-party technology and other vendors, ensuring systems meet performance and ROI benchmarks.  

Data Analytics and Financial Oversight 

• Quantitative problem solving by using data and financial analyses to identify root causes of inventory shrink and operational gaps. 

• Translate complex data sets into clear and accessible reporting or insights that drive strategic decision-making for leadership.  

• Performs comprehensive financial analysis to isolate root cause of inventory variances and delivers evidence-based recommendations to support process improvement 

Cross-functional Collaboration 

• Serves as the subject matter expert between asset protection, operations, and other cross-functional business teams.  

• Presents findings and strategic recommendations to all levels of leadership.  

Competencies: 

• Instills Trust 

• Communicates Effectively 

• Customer Focus 

• Collaborates 

• Action Oriented 

• Drives Results 

Skills: 

• Excellent communication skills at all levels of an organization and comfort around all levels of leadership 

• Exceptional analytical ability 

• Statistics and finance knowledge 

• Ability to solve complex problems 

• Strong SQL and/or Python knowledge a plus  

• Customer service focus 

• Understanding of Home Depot’s current business processes (in store, Store Support, Supply Chain, Inventory, Merchandising, etc.) preferred 

• Understanding of Home Depot systems (SAP, GBQ, etc.) preferred 

Direct Manager/Direct Reports: 

• Reports to the Sr Manager of Asset Protection Process 

• Direct reports: None 

Travel Requirements: 

• 10-20%  

Physical Requirements: 

• Standard office setting 

Hybrid Work: 

• Onsite (5 days in office with regular/frequent visits to store locations) 

Working Conditions: 

• Office 

• Occasional work in store warehouse environment that can be dusty and noisy 

Minimum Education: 

• Bachelor’s degree 

Minimum Years of Work Experience: 

• 5 years 

Minimum Leadership Experience:  

None 

Certifications: 

Other Requirements/Assets: