ASSISTANT GENERAL MANAGER - 12 Month Contract at The Home Depot in Calgary, AB  T2C 5N6

Position Overview:
The Assistant General Manager is responsible for providing effective leadership and support for all operational areas within a highly complex, high volume 900,000 square foot Stock & Flow Campus (SFC). Reporting to the AGM will be the Operations Managers for inbound, Order Processing, and Outbound functions. The AGM will partner with the General Manager and all SFC leadership team members to develop and cascade the SFC’s vision, mission, and operational strategies to ensure the achievement of all key performance objectives.
Key Responsibilities:

• Assists General Manager in evaluating operational effectiveness and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; leading associates to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. to ensure RDC layout is optimally aligned for maximum efficiency as seasonality and flow needs require.
• Provides recommendations to General Manager with the DC's financial, operational, people and service related objectives to drive continuous improvement and efficiency to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events
• Ensures efficient use of operational assets such as warehouse management system(s) and related equipment, Material handling equipment (lift trucks, conveyors, etc.) inventory is received efficiently, and safely flowed through the DC operation.
• Coaches, trains, and develops management team informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance feedback.
• Creates and maintains a “great place to work” through open, honest leadership and communication guided by The Home Depots values.
• Ensure a safe work culture throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis; enforces safety policies and procedures; is a safety role model; holds associates to a high safety standard.
• Demonstrates responsible, ethical and honest behavior while consistently leading by example; models the desired values of The Home Depot.
• Champions and creates a customer-focused environment in which excellent service is provided to all Customers. Builds trusting relationships with customers and removes departmental barriers that impede results.
• Reacts quickly and appropriately to problems and engages in joint problem-solving across departmental boundaries; follows-up in a timely manner to ensure issues are addressed to the customer’s satisfaction.
• Motivates self and others to accomplish important objectives; creates a sense of urgency and holds self and the team accountable for their performance.
• Inspires and influences others by openly sharing information; communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback.
• Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the success of the organization; uses this knowledge to make effective decisions.
• Develops collaborative working relationships with people inside and outside of the organization.
• Seeks knowledge about the strengths and weaknesses of his/her self and associates; provides growth opportunities and leverages available resources to help others learn and develop.
• Maintains a positive attitude during high levels of stress and ambiguity; keeps calm and composed while working with others to determine the critical priorities for the team.
Actionable Deliverable
• The AGM is responsible for building a high performance work culture that consistently delivers exceptional customer service in a safe and efficient manner. The AGM will play a key role in building a culture of continuous improvement by actively engaging our teams at all levels to identify and implement improvement opportunities in the areas of people, service, and cost.
• Provide leadership and support to associates and leaders for all operational areas within SFC for the shift.
• Assist the GM and site leadership in meeting all site and shift goals and deliverables.
• Actively participate in Captaincies in focus areas such as VOA, DEI, Operational Areas.
Competencies:

• Ability to comprehend and perform a wide range of job tasks as required for the role.
• Applies working knowledge of related work area processes and procedures to determine the optimal methods for completing tasks accurately, efficiently and correctly.
• Understands and is able to clearly communicate the key goals and focus areas as set forth by the General Manager, and Sr. Leadership.
• Demonstrates responsible, ethical and honest behavior while consistently leading by example; models the desired values of The Home Depot.
• Helps champion and create a customer-focused environment in which excellent service is provided to all Customers. Builds trusting relationships with others and helps remove departmental barriers that impede results.
• Reacts quickly and appropriately to problems and engages in joint problem-solving across departmental boundaries; follows-up in a timely manner to ensure issues are addressed to the customer’s satisfaction.
Motivates self and others to achieve daily targets; creates a sense of urgency and leads by example.
• Inspires and influences others by openly sharing information; communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback.
• Develops collaborative working relationships with people inside and outside of the organization.
• Seeks knowledge about the strengths and weaknesses of his/her self and associates; provides growth opportunities and leverages available resources to help others learn and develop.
• Maintains a positive attitude during high levels of stress and ambiguity; keeps calm and composed while working with others to help determine the critical priorities for the team.
• Promotes safety policies and procedures; is a safety role model; holds associates to a high safety standard.
Skills:
• Experience managing within a mechanized/ automated distribution center with multiple pick-pack processes is a definite asset.
• Experience with SAP ERP or Manhattan WMS a definite asset.
• Previous experience with managing one or more new start-up operations a definite asset.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and working knowledge of Access and Project Management
• Excellent organization and time management skills
• Highly committed individual with passion for people and doing what is right for our associates and the organization. Excellent judgment and interpersonal skills
• Excellent written and oral communication skills
• Fluency in use of MS Office Suite
• Ability to take direction, follow written and verbal instructions, and to pay attention to detail
• High level of discretion, integrity and trustworthiness to safeguard sensitive information
• Ability to interact with all levels within the organization and with outside vendors
• Excellent written and oral communication skills
• Ability to organize and prioritize work.
• Strong customer service orientation and positive approach in handling challenging issues

Direct Manager/Direct Reports:
• Reports to General Manager

Travel Requirements:
• Ability to work some flexible shifts and hours including weekends and holidays to support the needs of the business.
• Typically requires overnight travel 5% to 10% of the time however there will be extensive travel to the United States during the first year of employment (for training purpose
Physical Requirements:
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Hybrid Work:
• Dependent – Physical presence at a HD location.
Working Conditions:
• DC- Office and warehouse

Minimum Education:
• Bachelor’s Degree in Operations Management, Supply Chain, Business or Engineering preferred.

Minimum Years of Work Experience:

• Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+).
• Minimum of 3 years of experience managing distribution operations preferably in the retail, consumer or automobile sectors.

Minimum Leadership Experience:
• N/A

Certifications:
• PLog or CITT designation would be an asset.
• Experience with SAP ERP or Manhattan WMS a definite asset.

Other Requirements/Assets:
• N/A