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Two Home Depot Canada associates at the garden centre

Analyst Online Customer Experience (Contract) – Future Opportunities at The Home Depot in Toronto, ON  M3C 4H9

CANADA STORE SUPPORT CENTER
1 Concorde Gate
Toronto, ON  M3C 4H9

Req194379

Other

Corporate

$60,000 - $90,000

Onsite

Job Description

Pay Range: $60,000 - $90,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable for the customer's path from category entry to the product page (PIP) — shaping category landing pages, taxonomy, category attributes, and search filters/tuning so customers can find and discover the right products quickly.

 

Key Responsibilities:

  • Understand the Customer: Leverage research and site analytics to map the customer's path from category entry to PIP, identifying friction points and opportunities to drive value across the shopping experience.
  • Build a Vision: Align with stakeholders to define category landing page strategy, taxonomy, and attribute frameworks that support an intuitive shopping journey across first-party and Marketplace assortment.
  • End-to-End Experience: Own the online path from category entry to PIP, collaborating with partners to continuously improve category landing pages, browse paths, taxonomy, and search filters/attribute tuning.
  • Measure Results: Monitor category and search performance (conversion, search-to-PIP click-through, bounce/exit rates) and evaluate opportunities for improvement.
  • Communicate: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
  • Portfolio Expertise & Strategy Alignment: Lead discussions with merchants and partners to ensure business objectives align with online category strategy.
  • Category Health & Execution: Assess category performance, analyze trends, and optimize taxonomy, attributes, and search filters to improve product discoverability from entry to PIP.

 

Competencies:

  • Project Planning & Management
  • Research & Web Analytics (Adobe Analytics)
  • Taxonomy, Attribute & Search Filter Management
  • Business Acumen - UX knowledge
  • Problem Solving Ability
  • Cross-Functional Team Collaboration
  • Stakeholder Management

                                                                                  

Direct Manager/Direct Reports:                                                                                                                                              

  • Reports to: Manager / Lead, Online Category Experience
  • Direct Reports: No
  •  
  • Travel Requirements:                                                                                                                                    
  • Limited
  • 5 days a week in office s at the Store Support Centre (SSC)
  • Travel to stores at minimum once a quarter for in-store working days
  • Potential trips to the Innovation Centre (IC) may be required in certain situations

 

                                                                                                                                                          

Physical Requirements:                                                                                                                                

  • Extended sitting
  • Repetitive tasks
  • Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level

                         

Working Conditions:                                                                                                                                     

  • Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores  

                                                                                                                                   

Minimum Education:                                                                                                                                    

  • University/College degree in a related area of study, or equivalent experience.

                                 

Minimum Years of Work Experience:                                                                                                        

  • 2+ years in a relevant field

                                                                                                            

Minimum Leadership Experience:

  • N/A

 

Certifications:                                                                                                                                   

  • None required   

                                                                                                                

Other Requirements/Assets:                                                                                                                                      

  • Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
  • Proven experience managing category, taxonomy, or search/browse experience projects
  • Excellent communication and interpersonal skills
  • Previous experience in eCommerce and/or online merchandising is required
  • An aptitude for analytics; ability to derive insights, take action, and a bias for action
  • Strong problem-solving skills
  • Strong organizational skills with the ability to manage multiple projects
  • Strong attention to detail
  • Self-starter with the ability to work independently with only general guidance
  • Must be comfortable with ambiguity
  • Comfortable presenting to different stakeholders and teams
  • Experience with Adobe Analytics, Looker, Tableau, P360, and taxonomy/search merchandising tools (e.g., Endeca, Bloomreach, Algolia) an asset    


In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Our Core Values

Entrepreneurial Spirit

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Entrepreneurial Spirit

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Taking Care of Our People

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Respect For All People

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Doing The Right Thing

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Building Strong Relationships

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Giving Back

Excellent Customer Service

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Excellent Customer Service

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Creating Shareholder Value

Our Core Values

Entrepreneurial Spirit

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Entrepreneurial Spirit

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Taking Care of Our People

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Respect For All People

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Doing The Right Thing

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Building Strong Relationships

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Giving Back

Excellent Customer Service

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Excellent Customer Service

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Creating Shareholder Value

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Introduce Yourself
We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates. Learn more

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