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Two Home Depot Canada associates at the garden centre

Analyst, Online Customer Experience (18 month contract) at The Home Depot in Toronto, ON  M3C 4H9

CANADA STORE SUPPORT CENTER
1 Concorde Gate
Toronto, ON  M3C 4H9

Req180174

Full Time

Existing Vacancy

Corporate

$60,000 - $90,000

Onsite

Job Description

Pay Range: $60,000 - $90,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview: We are seeking a dynamic UX analyst to be a part of operations, execution, and stakeholder relationships for their assigned portfolio. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences.

Key Responsibilities:

  • Understand the Customer: Leverage research to identify opportunities to drive value across shopping experiences.
  • Build a Vision: Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
  • End-to-End Experience: Collaborate with partners to continuously improve the shopping experience, including search, browse paths, and facet/attribute management.
  • Measure Results: Monitor business performance and evaluate opportunities for improvement.
  • Communicate: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
  • Portfolio Expertise & Strategy Alignment: Lead discussions with merchants to ensure business objectives align with online strategies.
  • Category Health & Execution: Assess category performance, analyze trends, and optimize product discoverability.

Competencies:

  • Project Planning & Management
  • Research & Web Analytics (Adobe Analytics)
  • Problem Solving Ability
  • Business Acumen
  • Cross-Functional Team Collaboration
  • Stakeholder Management
  • Back-end data management

                                                                                               

Direct Manager/Direct Reports:                                                                                                                                                               

  • Reports to: Manager / Lead, Online Category Experience
  • Direct Reports: No

                                                                                                                                              

                                                                                                                                                                               

Physical Requirements:                                                                                                                                               

  • Extended sitting
  • Repetitive tasks
  • Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level

                               

On site work

Office - 1 Corcorde Gate, North York

Monday to Friday

Working Conditions:                                                                                                                                                     

  • Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores                                                                                                                                                      

Minimum Education:                                                                                                                                                    

  • University/College degree in a related area of study, or equivalent experience.                                     

Minimum Years of Work Experience:                                                                                                                     

  • 2+ years in a relevant field                                                                                                                           

Minimum Leadership Experience:

  • N/A

Certifications:                                                                                                                                                  

  • None required                                                                                                                                  

Other Requirements/Assets:                                                                                                                                                     

  • Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
  • Proven experience in managing UX projects.
  • Excellent communication and interpersonal skills.
  • Previous experience in eCommerce is a required
  • An aptitude for analytics; ability to derive insights, take action, and a bias for action
  • Strong problem-solving skills
  • Strong organizational skills with the ability to manage multiple projects
  • Strong attention to detail
  • Self-starter with the ability to work independently with only general guidance
  • Must be comfortable with Ambiguity
  • Experience with Adobe Analytics, Looker, Tableau & P360 an asset            

    


In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Our Core Values

Entrepreneurial Spirit

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Entrepreneurial Spirit

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Taking Care of Our People

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Respect For All People

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Doing The Right Thing

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Building Strong Relationships

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Giving Back

Excellent Customer Service

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Excellent Customer Service

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Creating Shareholder Value

Our Core Values

Entrepreneurial Spirit

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Entrepreneurial Spirit

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Taking Care of Our People

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Respect For All People

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Doing The Right Thing

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Building Strong Relationships

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Giving Back

Excellent Customer Service

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Excellent Customer Service

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Creating Shareholder Value

Awards & Recognition

The Home Depot Canada is recognized as one of Greater Toronto’s Top Employers in 2025.
The Home Depot Canada is recognized as one of Canada’s Best Employers For Recent Graduates in 2024.
The Home Depot Canada is recognized as one of Canada’s Best Diversity Employers in 2025.
The Home Depot Canada is recognized as one of Canada’s Greenest Employers in 2025.

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Introduce Yourself
We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates. Learn more

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