spécialiste, Exploitation des avantages sociaux chez Home Depot Canada à Toronto, ON  M3C 4H9

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
Position Overview
The Benefits Operations Lead is responsible for the day‑to‑day administration and operational support of Home Depot Canada’s benefits, retirement, disability, and wellbeing programs. This role ensures accurate execution of programs, timely resolution of associate issues, and effective coordination with internal partners and external vendors.
This is a net‑new role created to support the growing complexity and scale of Home Depot Canada’s benefits portfolio and to provide dedicated operational ownership for benefits and disability administration.
Key Responsibilities
Benefits & Retirement Administration
Provide operational support for Home Depot Canada’s benefits and retirement programs, including eligibility, enrollments, life events, and ongoing maintenance
Investigate and resolve associate benefit issues requiring detailed review or vendor follow‑up
Support annual enrollment, plan changes, and renewals from an execution and coordination perspective
Partner with Payroll, HR, and support teams to ensure accurate and timely data flow between systems
Disability Operations & Escalations
Act as the primary operational escalation point for complex disability‑related issues (STD/LTD)
Coordinate with disability vendors to automate eligibility, and process issues
Support consistent application of disability processes across the organization
Identify recurring disability administration issues and escalate systemic concerns as needed

Vendor Coordination & Operational Issue Management
Serve as the operational contact for benefits‑related vendors, including group benefits, retirement, disability, EAP, virtual care, and discount program providers
Track, manage, and resolve operational issues such as eligibility errors, billing discrepancies, and service delays
Maintain logs of operational issues and support service‑level monitoring
Escalate high‑risk or unresolved issues to the Benefits Manager
Operational Controls & Continuous Improvement
Maintain clear documentation of benefits administration processes and operational procedures
Support audits, compliance activities, and internal controls related to benefits and retirement programs
Monitor trends in associate inquiries and operational issues to identify opportunities for improvement
Contribute to initiatives that improve operational efficiency and associate experience

Knowledge, Skills & Experience
Required
5+ years of experience in benefits administration, total rewards operations, or HR operations
Working knowledge of Canadian group benefits, disability administration, and retirement plan operations
Experience managing operational issues and working with external vendors
Strong organizational and problem‑solving skills with attention to detail
Ability to manage multiple priorities in a fast‑paced environment
Strong customer‑service mindset when supporting associates and internal partners

Preferred
Experience supporting disability administration or escalations
Experience in a large, multi‑location or retail organization
Familiarity with HRIS, benefits administration platforms, and payroll interfaces
Professional certifications such as CEBS, PCP, or CHRP considered an asset

Key Competencies
Operational excellence
Issue resolution and escalation management
Strong communication and collaboration
Sound judgment and discretion
Continuous improvement mindset
Commitment to associate experience


The pay range for this position is between $49,000.00 - $55,100.00