RESPONSABLE, RESSOURCES HUMAINES, CENTRES DE RELATION CLIENTÈLE chez Home Depot Canada à Toronto, ON M3C 4H9
Attributs du poste
-
Poste #
Req157088
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Lieu de travail
CANADA STORE SUPPORT CENTER
1 Concorde Gate, Toronto, ON M3C 4H9 -
Type d’emploi
Temps Plein
-
Domaine de carrière
Corporatif
-
Mode de travail
Télétravail
CANADA STORE SUPPORT CENTER
1 Concorde Gate
Toronto, ON M3C 4H9
Req157088
Temps Plein
Corporatif
Télétravail
Description du poste
En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.
Position Purpose
The Divisional HR Manager, Contact Centre leads a Human Resources and Learning team to develop and implement people strategies that improve the Associates and the omni-channel end-to-end customer experience.
In this role, the person is accountable for leading initiatives in the areas of Associate Engagement, Learning and Development, Organizational Effectiveness, Talent Acquisition, Performance Management, Associate Relations, HR Compliance, and HR Communications.
The role ensures that HR programs and processes are executed in order to maximize positive impact and engagement in line with associate, business and customer requirements. The Divisional HR Manager, Contact Centre reports to the Senior Manager, Human Resources Central Operations.
Major Tasks, Responsibilities and Key Accountabilities
Select, coach, and motivate a team of Human Resources / Learning professionals
Develop and execute short and long-term contact centre Human Resources strategies
Lead talent acquisition initiatives to attract top talent for the different lines of business
Drive process improvement to the benefit of Associate and Customer Experience
Lead and develop learning & development initiatives in line with business and Associate needs
Partner with business leaders to ensure qualified successors are identified and ready for critical roles
Improve and champion workforce diversity, equity and inclusion programs
Provide counsel, support, strategic HR guidance to leaders on change management initiatives, Leadership effectiveness and Associate engagement
Conduct workplace investigations
Collaborate cross-functionally with other business and HR teams within the organization to align on initiatives impacting both the customer and associate experience
Promote Home Depot’s culture and values
Experience/Knowledge Required
A passion for leading, coaching, and inspiring a team
Exceptional commitment to Associates and Customer Experience
Ability to build strong relationships and influence leaders and associates at various levels
Strong work ethic and sense of responsibility and confidentiality
Excellent communication skills
8–12 years of progressive Human Resources generalist / leadership experience
Proficiency with PC applications (Word, Excel, PowerPoint) and social tools (LinkedIn, etc.)
Must fulfill minimum time-in-position (1 year) and performance management code requirements
Limited travel will be required
Must live within a commutable distance to SSC
Position Purpose
The Divisional HR Manager, Contact Centre leads a Human Resources and Learning team to develop and implement people strategies that improve the Associates and the omni-channel end-to-end customer experience.
In this role, the person is accountable for leading initiatives in the areas of Associate Engagement, Learning and Development, Organizational Effectiveness, Talent Acquisition, Performance Management, Associate Relations, HR Compliance, and HR Communications.
The role ensures that HR programs and processes are executed in order to maximize positive impact and engagement in line with associate, business and customer requirements. The Divisional HR Manager, Contact Centre reports to the Senior Manager, Human Resources Central Operations.
Major Tasks, Responsibilities and Key Accountabilities
Select, coach, and motivate a team of Human Resources / Learning professionals
Develop and execute short and long-term contact centre Human Resources strategies
Lead talent acquisition initiatives to attract top talent for the different lines of business
Drive process improvement to the benefit of Associate and Customer Experience
Lead and develop learning & development initiatives in line with business and Associate needs
Partner with business leaders to ensure qualified successors are identified and ready for critical roles
Improve and champion workforce diversity, equity and inclusion programs
Provide counsel, support, strategic HR guidance to leaders on change management initiatives, Leadership effectiveness and Associate engagement
Conduct workplace investigations
Collaborate cross-functionally with other business and HR teams within the organization to align on initiatives impacting both the customer and associate experience
Promote Home Depot’s culture and values
Experience/Knowledge Required
A passion for leading, coaching, and inspiring a team
Exceptional commitment to Associates and Customer Experience
Ability to build strong relationships and influence leaders and associates at various levels
Strong work ethic and sense of responsibility and confidentiality
Excellent communication skills
8–12 years of progressive Human Resources generalist / leadership experience
Proficiency with PC applications (Word, Excel, PowerPoint) and social tools (LinkedIn, etc.)
Must fulfill minimum time-in-position (1 year) and performance management code requirements
Limited travel will be required
Must live within a commutable distance to SSC
Nos Valeurs
Nos Valeurs
Récompenses & Distinctions
REJOIGNEZ NOTRE COMMUNAUTÉ DE TALENTS
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Présentez-vous
Nous nous efforçons de créer une culture inclusive, car nous croyons que cette approche soutient nos objectifs commerciaux en ce qu’elle stimule l’excellence du service à la clientèle et l’innovation et favorise l’épanouissement et l’excellence de nos associés, en plus d’enrichir les collectivités que nous desservons. Nous veillons donc à ce que tous les associés se sentent inclus et valorisés et souscrivons au principe d’égalité d’accès à l’emploi.
En savoir plus
Pour toute demande liée à l’accessibilité, veuillez suivre ce lien pour nous contacter.
Des mesures d’adaptation seront offertes tout au long du processus d’embauche. Si vous nécessitez de telles mesures, nous collaborerons avec vous afin de répondre à vos besoins. Les candidats doivent communiquer leurs besoins à l’avance. Pour toute demande liée à l’accessibilité, veuillez suivre ce lien pour nous contacter.