RESPONSABLE, EXPLOITATION DES AVANTAGES SOCIAUX chez Home Depot Canada à Toronto, ON M3C 4H9
Attributs du poste
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Poste #
Req178970
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Lieu de travail
CANADA STORE SUPPORT CENTER
1 Concorde Gate, Toronto, ON M3C 4H9 -
Type d'ouverture
Nouveau poste vacant
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Type d’emploi
Temps Plein
-
Domaine de carrière
Corporatif
-
Mode de travail
Présentiel
CANADA STORE SUPPORT CENTER
1 Concorde Gate
Toronto, ON M3C 4H9
Req178970
Temps Plein
Nouveau poste vacant
Corporatif
Présentiel
Description du poste
Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
Reporting to the Benefits Manager, the Benefits Operations Lead is responsible for leading day‑to‑day administration and operational support of Home Depot Canada’s benefits, retirement, disability, and wellbeing programs. This role will provide dedicated operational ownership for the administration of the group benefits, retirement and disability programs.
Key Responsibilities:
Define and maintain the benefits operations framework, including workflows, controls, escalation paths, and documentation
Lead initiatives to simplify processes, reduce manual work, and improve associate experience
Analyze inquiry volumes, error trends, and escalations to identify improvement opportunities
Create/update service level agreements for vendors
Provide operational insights and recommendations to inform program optimization for Home Depot Canada’s benefits, retirement and disability programs
Serve as the escalation owner for complex or high‑risk benefits cases and systemic issues
Partner with Payroll, HR, and support teams to ensure accurate and timely data flow between systems
Experience/ Skills Required:
5+ years of experience in benefits administration, total rewards operations, or HR operations
Working knowledge of Canadian group benefits, disability administration, and retirement plan operations
Experience managing operational issues and working with external vendors
Strong organizational and problem‑solving skills with attention to detail
Ability to manage multiple priorities in a fast‑paced environment
Strong customer‑service mindset when supporting associates and internal partners
Highly analytical and critical thinker
Collaborative, customer focused, action oriented
Creative, openness to learn and ask questions
The pay range for this position is between $55,100.00 - $62,000.00
Reporting to the Benefits Manager, the Benefits Operations Lead is responsible for leading day‑to‑day administration and operational support of Home Depot Canada’s benefits, retirement, disability, and wellbeing programs. This role will provide dedicated operational ownership for the administration of the group benefits, retirement and disability programs.
Key Responsibilities:
Define and maintain the benefits operations framework, including workflows, controls, escalation paths, and documentation
Lead initiatives to simplify processes, reduce manual work, and improve associate experience
Analyze inquiry volumes, error trends, and escalations to identify improvement opportunities
Create/update service level agreements for vendors
Provide operational insights and recommendations to inform program optimization for Home Depot Canada’s benefits, retirement and disability programs
Serve as the escalation owner for complex or high‑risk benefits cases and systemic issues
Partner with Payroll, HR, and support teams to ensure accurate and timely data flow between systems
Experience/ Skills Required:
5+ years of experience in benefits administration, total rewards operations, or HR operations
Working knowledge of Canadian group benefits, disability administration, and retirement plan operations
Experience managing operational issues and working with external vendors
Strong organizational and problem‑solving skills with attention to detail
Ability to manage multiple priorities in a fast‑paced environment
Strong customer‑service mindset when supporting associates and internal partners
Highly analytical and critical thinker
Collaborative, customer focused, action oriented
Creative, openness to learn and ask questions
The pay range for this position is between $55,100.00 - $62,000.00
Nos Valeurs
Nos Valeurs
Récompenses & Distinctions
REJOIGNEZ NOTRE COMMUNAUTÉ DE TALENTS
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Présentez-vous
Nous nous efforçons de créer une culture inclusive, car nous croyons que cette approche soutient nos objectifs commerciaux en ce qu’elle stimule l’excellence du service à la clientèle et l’innovation et favorise l’épanouissement et l’excellence de nos associés, en plus d’enrichir les collectivités que nous desservons. Nous veillons donc à ce que tous les associés se sentent inclus et valorisés et souscrivons au principe d’égalité d’accès à l’emploi.
En savoir plus
Pour toute demande liée à l’accessibilité, veuillez suivre ce lien pour nous contacter.
Des mesures d’adaptation seront offertes tout au long du processus d’embauche. Si vous nécessitez de telles mesures, nous collaborerons avec vous afin de répondre à vos besoins. Les candidats doivent communiquer leurs besoins à l’avance. Pour toute demande liée à l’accessibilité, veuillez suivre ce lien pour nous contacter.