RÉDACTEUR, EXPÉRIENCE D’UTILISATEUR – CAN chez Home Depot Canada à Toronto, ON  M3C 4H9

Échelle salariale : 60 000 $ - 70 000 $

Chez Home Depot Canada, nous voulons que vous vous sentiez valorisé et soutenu. L’échelle salariale indiquée représente uniquement le salaire de base. Votre rémunération globale peut également comprendre des primes semestrielles liées au rendement de l’entreprise, un programme de participation différée aux bénéfices pour vous aider à épargner en vue de la retraite, des avantages sociaux complets, un rabais de 15 % sur l’achat d’actions de Home Depot ainsi que des augmentations salariales fondées sur le mérite. Nous nous engageons à reconnaître vos efforts et à soutenir votre développement au sein de notre entreprise.

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around homedepot.ca and our mobile applications. This copy is crucial in guiding the customer and helping them complete their product research and/or purchase and ensuring that the user experience is as smooth as possible.  
The UX writer is involved in the design process from the very beginning. They work with designers, researchers, strategists, product owners and other key business stakeholders to create customer-focused copy that works harmoniously with the product layout, consistently across multiple touchpoints.                                                                                                                                                
Key Responsibilities:     
                                                                                                               
Delivery and Execution
Write clear, consistent, concise product copy (instructional, notifications, purchase flows, error messages, and more). 
Ensure that site content is user-focused and consistent in style, tone, format, and quality. 
Effectively manage multiple projects and deadlines. 
Have a deep understanding of product areas and demonstrate how copy recommendations fit with product goals. 
Find smart ways to use data to evaluate and improve content. 
Conduct user research to test the effectiveness of copy and build a strong sense of empathy for the target audience. 
Create and help maintain writing guidelines that are in line with The Home Depot’s brand and voice. 
Develop messaging with an eye toward accessibility. 
Manage and deliver copy translation. 
QA and User Acceptance Testing of content. 
Present copy and decision rationales to cross-functional teams and key stakeholders, facilitating a shared understanding of user experience goals.  

Collaboration
Collaborate with designers, researchers, product managers, legal counsel and engineers to create meaningful, human experiences. 
Work with vendors, external and internal partners where necessary for project execution. 
Obtain copy approval as needed; make edits as necessary. 
Support the E-commerce team with copywriting for presentations and other internal and external projects when necessary. 

Competencies:                                                                                
Collaborates
Action Oriented
Communicates Effectively
Plans and Aligns                                                                                                                                               
Skills:                                                                   
Strong influence, interpersonal skills
Organizational skills
Problem-solving and critical thinking skills
Project and change management
Technical/UX Writing                                                                                                                                                     
Direct Manager/Direct Reports:                                                                                                                               
Typically reports to Manager, UX or Lead, UX
No direct reports

Travel Requirements:                                                                                                                   
In-person, 5 days a week (Monday to Friday)
                                                                                               
Physical Requirements:                                                                                               
Extended Sitting
                                               
Hybrid Work:                                                                                                    
Working from Toronto Store Support Centre location 4x per week (subject to change)                                                                                       
Working Conditions:                                                                                                                     
Working in an office setting: computer work, camera on virtual meetings
                                                                                                                                                               
Minimum Education:                                                                                                                    
University/College degree in a related area of study, or equivalent experience
                                                                                                               
Minimum Years of Work Experience:                                                                                     
3-5 years of experience in copywriting, editorial, or mass communications.
                                                                                                               
Minimum Leadership Experience:
N/A                                                                                       

Certifications:                                                                                                  
N/A
                                                                                                                                                               
Other Requirements/Assets:                                                                                                     
Experience writing/editing for digital platforms (web, email, mobile, applications). 
Technical writing experience is an asset. 
Understanding of industry and UX principles and best practices is a strong asset. 
Strong attention to detail is a must. 
Ability to switch between multiple projects, audiences, channels, and scopes. 
Ability to work with minimal supervision and under very tight deadlines. 
Passionate about working in a customer-centric, multi-channel environment, and collaborating across departments and teams. 
Experience working in ecommerce or a retail organization is an asset. 
Good oral communication skills required for working with internal & external partners. 
Ability to translate complex information into easy-to-understand instructions. 
Proven ability to build consensus and work effectively within a cross-departmental team is required.
Previous omnichannel retail or eCommerce experience.